Recently we’ve heard that a lot of businesses in our area have problems with Web Designers taking money for projects and not delivering anything. We are a new company, and as such we don’t have a huge portfolio of happy clients, so we needed to address this issue so people are more willing to trust us. We don’t want people wondering if we’ll actually do the work they are paying for, it’s bad for PR and the lot.
We already had a system to keep track of all the work we are doing, including different projects, clients, bugs and the lot. We decided to use that same system, upgraded a little, to incorporate milestones, and client logins.